WHO and Viber Launch ChatBot to Fight Misinformation on COVID-19


WHO and Rakuten Viber have joined together to find misinformation and get accurate information about COVID-19 to people in multiple languages with a new interactive chatbot.  This partnership with Rakuten Viber gives WHO the potential to reach over 1 billion people in their local language directly through their mobile phones. 

Dr. Tedros Adhanom Ghebreyesus shared,

WHO’s aim is to reach as many people as possible with reliable health information through innovative digital technology. Information is powerful and can help save lives during this pandemic.”

At such a time, it is normal for people to panic but what has been fueling this panic to a greater extent is the spread of misinformation regarding the virus. Various myths and hoax have been spreading online regarding cases of COVID-19, its symptoms, prevention, cure, circulation and more which has created growing fear among the public. Therefore, as the correct information is crucial during such times, WHO and Rakuten Viber aims to fight misinformation with this partnership

How to Join the ChatBot?

Viber Chatbot

The ChatBot is freely available in English, Russian and Arabic with more than 20 languages to be added.   Once you subscribe to the WHO Viber chatbot,  you will receive notifications with the latest news and information directly from WHO. Also, you can learn about protecting yourselves and test your knowledge on coronavirus through an interactive quiz that helps bust myths. 

You can access the chatbot through this link:  https://vb.me/82e535

Viber has also launched a dedicated sticker pack in recognition of nurses, midwives and other healthcare workers for the work they are doing and the sacrifices they are making to fight this pandemic to align with WHO’s World Health Day theme.


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