Ncell Launches Chatbot Service “Maya”: Get Self-Service for Any Queries


Ncell Axiata, one of the largest privately-owned telecommunication service providers of Nepal has introduced its own chatbot Service “Maya”. Ncell aims to capitalize on the growing use of social media in Nepal.   Through the introduction of the chatbot, Maya Ncell aims to automate the process of delivering the service directly through social media platforms like Viber, WhatsApp telegram, and Facebook messenger. Ncell users are also able to use the chatbot service through its official website 

Earlier this year Ncell introduced its new campaign called. #FastForwardLife and the chatbot service is an integral part of this campaign. Through the chatbot service, Ncell users can recharge their sim card, buy data packs, and many more. All the features are listed below


  • Check main balance
  • Check Ncell data pack, the voice pack
  • Buy voice and data packs
  • Recharge from  Debit and Credit cards
  • Inquire about Ncell services and products.
  • Make a complaint about ncell’s  service
  • Get information about the latest offers
Ncell chatbot Maya

How to use Ncell chatbot Service “Maya”?

You can access ncell’s chatbot from all of the major social  media platforms like messenger, WhatsApp, Viber and it’s own website

Ncell Website:
Facebook Messenger:
Ncell’s Viber:
Ncell’s WhatsApp:

  • Visit Ncell’s official account on the social media you use 
  • Choose the query you want from a wide range of services 
  • Enter your phone number
  • Enter the OTP you receive on the phone
  • You’re ready to use the service

Ncell Is one of the most innovative telecom service providers in Nepal. Time and again it had introduced new features to facilitate the customers. Previously it had introduced launched Ncell Jobshop for employment opportunities and Biz plus plan for the convenience of business personnel. Ncell believes that these services will greatly enhance its customer experience. The chatbot will avoid the hassle of talking to customer service representatives and visiting service centers for minor works


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